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SECOMM



Southeast Communications Center (SECOMM) is the 9-1-1 dispatch center for Kennewick Police and Fire, Richland Police and Fire, West Richland Police, Benton County Sheriff's Office and Benton County Fire Protection Districts 1, 2 and 4. 
 
Dispatchers at SECOMM answer all 9-1-1 calls throughout Benton County, including the Prosser area. 

SECOMM averages about 28,000 calls per month, including both emergency and non-emergency calls.

Public Records Request information can be found by clicking here.




When to Call 9-1-1

Call 9-1-1 when there is a medical emergency, fire or immediate threat to person or property.

For non-emergency situations, call (509) 628-0333.

Do NOT call 9-1-1 for information.  Get information on social services in our area by calling 2-1-1.

Do NOT call 9-1-1 to report a power outage.   Visit our Helpful Links page for Utility contact information.

 

What If I Call 9-1-1 By Mistake?

Don't hang up! 
 
When the 9-1-1 call taker answers, simply tell him or her that you called by mistake.  If you just hang up, the call taker does not know if an emergency actually exists at the location from which the call originated.

With Enhanced 9-1-1, in most cases, the call taker will see the caller's name, phone number and address.  They might call you back to ensure you are safe or may even send a police officer to the address to be sure there is not a problem.
 

9-1-1 and Your Cell Phone

When calling 9-1-1 from your cell, know your location!

Cell phone 9-1-1 calls do not automatically provide your location to dispatchers.  9-1-1 needs to know where the emergency is before help can be sent.

Know your exact location, including cross streets, mileposts or landmarks. 

Give the dispatcher your cell phone number, including area code.

If your 9-1-1 call is disconnected, call again.




Working at SECOMM

Current staffing level at SECOMM is 28 full-time dispatchers, two part-time dispatchers, two shift supervisors, a Master Street Address Guide Coordinator/GIS Technician, CAD coordination and a Communications Manager.

For more information about employment opportunities at SECOMM, click here.




Inside SECOMM